Shipping
Where is my package?
We will begin processing your purchase as soon as you place it. Orders placed after 3 PM (GMT) will be processed the next business day. Typically, this procedure takes 1-2 business days. Following processing, your item will be turned over to our shipping partner, who will typically deliver your package to you in 5–7 business days. We kindly ask for your patience in the event of any delays during holidays or busy times. You can track your order in case you received your tracking number by clicking here.
If the expected delivery time has gone and you have not received your order, please feel free to contact our customer service so that we may help you further with tracking your product.
Where can I find my Tracking number?
As soon as your order leaves our warehouse, you will automatically receive a confirmation email containing your Tracking Number. This code allows you to track the progress of your shipment online. In some cases, this email may end up in your spam or junk mail folder, so please check this folder if you do not see the email in your inbox immediately. It may take up to a few hours for the Track & Trace link to become active, depending on the speed of our delivery partners.
Track your order here
How do I track my order?
To track your order, you can use the Tracking number that you received by email. Visit our special Track my order page and enter the tracking number to view the status of your delivery. On this page you can see exactly where your package is and what the expected delivery time is. Do you have questions about the status of your order or do you need help using the Track & Trace function? Please feel free to contact our support team for further assistance.
How much does it cost for Shipping?
Nore & Co offers Free Shipping to all orders within the United Kingdom. For the moment, we only ship to the UK.
Returns & Refunds
What should I do if I am not satisfied with my package?
While we do our utmost to ensure that you are completely satisfied with your purchase, there may be times when a product does not meet your expectations. If this is the case, we offer a Return & Refund policy.
Visit our Return & Refund Policy page for detailed information on how to initiate a return. We will cover the return shipping costs in certain cases and ensure that the process is as smooth as possible. You may return the product within 30 days of receipt, as long as it is unused and in its original packaging.
Our customer service team is always available to guide you through the process and answer any questions you may have.
Who pays the return shipping costs?
Non-defective items (Change of Mind): Customer is responsible for return shipping costs.
Incorrect/Defective Items: Nore & Co covers the return shipping costs.
How long does the return process take?
Return window: If you are not happy with your order, items can be returned within 30 days after delivery.
Inspection: Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. Inspection takes 7 days.
Processing: If approved, the refund will be processed within 10 days to the original payment method.
Should it take longer, kindly get in touch with us.
Do you accept returns of non-defective products? What should I do if I receive a defective or incorrect product?
Yes, as long as they meet our Return & Refund policy. And if you accidentally receive a defective or incorrect product, please contact our customer service. We will evaluate the situation and arrange for a replacement or full refund, covering all return shipping costs.
Which products can be returned?
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Can I cancel my order
Yes, you can cancel your order within 1 hour of placing your order. Please check our cancellation policy. If the order has already been shipped, you can return the item once it has been delivered, according to our returns process.
Do you accept exchanges?
No, we don't accept direct exchanges, if by any chance you need to exchange an item, the best and fastest way would be to go by requesting a return, then immediately start a new order.
Do you have an address where i can send my returned products?
Yes, but please note that returning your product without our approval is at your own risk. We cannot guarantee that it will reach us safely, and you will be fully responsible if it gets lost, stolen, or damaged. To ensure a smooth return process, please obtain approval first by contacting us.
Our return address: Moleneindplein 46, Vught, Noord-Brabant, 5262CX, Netherlands
Frequently Asked Questions
Couldn't find an answer?
If your question is not answered by our FAQ, you can always contact us. Our dedicated support team is ready to help you with all your questions and concerns, and will do everything we can to support you from 24-48 hours.
Contact information:
- Store Name: Nore & Co
- Company Name: Sisters Nails Care
- Company Number: 80375219
- Phone: +447458114950
- Email: contact@noreandco.uk
- Address: Moleneindplein 46, Vught, Noord-Brabant, 5262CX, Netherlands
- Customer Service: 08:00 am to 16:00 pm (GMT), Monday to Friday.
- Response Time: Our customer service team responds within 24-48 hours.